Eric Mai is a seasoned product leader with over 15 years of experience driving customer-focused digital transformation across various sectors, including airlines, hospitality, technology, and telecoms. Currently serving as the Head of Digital Product at easyJet, Eric manages the end-to-end customer digital experience and has been pivotal in achieving the airline's best financial performance in its history. Past roles include leadership positions at Thomas Cook, Yahoo! Europe, Samsung Electronics, and Vodafone, where Eric consistently delivered substantial revenue increases and optimized product strategies. Eric holds a BA from the University of California, Berkeley, and has traveled to 69 countries, demonstrating a passion for both global exploration and high-performing teams.
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