Sofia Bustos Carvallo is currently the Jefa de experiencia y fidelización de clientes at Valtek, where they focus on enhancing customer experience and loyalty. Previously, Sofia held roles at several esteemed organizations, including Consorcio as a Lider de experiencia y conocimiento de clientes and Mitsui Auto Finance Chile Ltda. as Jefa experiencia y servicio al cliente, where they led initiatives to map customer journeys and improve service quality. Their professional journey also included positions at Banco Santander Chile and PepsiCo. Sofia served as an Ayudante Estadistica I at Universidad Adolfo Ibáñez, contributing to their academic development.
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