J.C. Grooms

J.C. Grooms is a Technical Architect at Beyond20, specializing in IT Service Management with expertise in ITIL v3 and ITIL 4. They previously held roles as a Technical Architect at ValueCentrix and as an ITSM Administrator at Iron Bow Technologies, where they focused on ServiceNow and Cherwell development. J.C. has experience as a Knowledge Systems Architect at Minnesota State University, Mankato, where they led the development of the university's knowledge management system. They earned a Bachelor of Science in Software Engineering, Psychology, and Mathematics, along with a Graduate Certificate in Modeling and Simulation from Minnesota State University, Mankato.