Alice Johnson is an experienced contact centre professional and customer champion, currently serving as a Senior Customer Support and Operations Manager at Valuedynamx. Over the span of more than 20 years in the customer service industry, Alice has developed expertise in customer experience analysis, project management, and operations management. Previously, as Global Service Delivery Manager at Collinson, Alice led initiatives to standardize service delivery and enhance the customer journey. Alice holds a Postgraduate Degree in Business Administration and Management from the Graduate School of Business at the University of Cape Town.
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