Gilberto Ramirez is an experienced IT Specialist currently working as an L3 VoIP Specialist at Vana since 2025. They previously served as the Regional IT Manager at Cuéntame S.A. from 2013 to 2025, where they managed IT resources across multiple call centers in Central America and implemented robust security and VoIP solutions. Prior to that, Gilberto held positions at Xerox and Banco Promerica Guatemala, focusing on end-user support and IT infrastructure, respectively. They earned a degree in Information Systems from Universidad Galileo, completing their studies in 2004.
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