Eric Ebner

Eric Ebner is an accomplished IT professional with extensive experience in service desk administration and technical support. Currently serving as an IT Service Desk Administrator at VanEck since March 2018, Eric previously held a position as a Technical Specialist at Willis Towers Watson, where responsibilities included utilizing ServiceNow ITSM to manage incidents and assist with IT equipment setup. Prior experience includes serving as a Student Consultant Leader at Western Kentucky University, where Eric applied TeamDynamix ITSM for incident documentation and knowledge sharing, as well as an internship focused on IT project management principles. Eric graduated magna cum laude with a Bachelor's Degree in Systems Management from Western Kentucky University in 2015.