Betsie Garner, PhD, is a strategic research leader with 13 years of experience in B2B user experience and customer experience insights, currently serving as the Lead User Experience Researcher at Vanguard. Betsie has previously held roles as a Senior User Experience Researcher at Vericast and as a Customer Experience Journey Specialist at Ally. They earned a PhD in Sociology from the University of Pennsylvania, where they also completed a Master's and participated as a Benjamin Franklin Fellow. Betsie has taught sociology at Tennessee Technological University and engages in academic pursuits in their field.
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