Brian Rodin, MBA, is a client-focused, data-driven leader currently serving as the Head of GenAI CX Research. In this role, Brian establishes an enterprise AI CX research practice that integrates client and crew initiatives while prioritizing governance and ethics. Previously, Brian held positions including CX Research Manager at Vanguard, where they spearheaded transformative client voice programs, and Senior Service Delivery Manager at Deloitte, overseeing a $5M CX measurement portfolio. Brian holds a Bachelor's degree in Psychology, Economics, and Management Studies from Syracuse University and an MBA from Drexel University, where they graduated with a 4.0 GPA.
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