Chad Desch is a Production Support Analyst with over 14 years of diverse experience in technical support and incident management. Currently, they serve as an Advice Technology Incident Lead at Vanguard, coordinating incident responses and collaborating with product teams to enhance service delivery. Previously, they held various roles in customer service and technical support, including as a Signal Support Systems Specialist in the United States Army Reserve. Chad completed a Bachelor's degree in Information Technology from Western Governors University and earned a Master's degree in Information Technology with a perfect GPA from Kaplan University.
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