John Procak, MBA, has extensive experience in customer service and management, primarily in the financial sector. Currently serving as an Executive Complaint Writer at Vanguard since April 2017, John specializes in researching and resolving executive complaints from clients. Prior roles include MCT Writer and Personal Advisor at Vanguard (Randstad), a Client Service Representative at Dixon Hughes Goodman LLP focusing on anti-money laundering projects, and various customer service positions at JP Morgan and other financial institutions. With a foundational education in management and an MBA, John has successfully led teams, improved service levels, and managed complex client inquiries throughout a career that spans over two decades.
This person is not in any teams
This person is not in any offices