Juannetta Payne is an experienced financial professional with a robust background in customer service and loan administration. Currently serving as a Financial Professional at Vanguard since January 2025, Juannetta previously held the position of Financial Services Consultant at The RWC Group and spent several years at Wells Fargo in various leadership roles, including Vice President Customer Service Manager and VP Loan Administration Manager. Notably, during tenure at Bank of America as SVP Executive Operations Manager for Mortgage Servicing, Juannetta led a large team of 1,800 experts across multiple locations, achieving significant reductions in high caseloads amid organizational changes. Earlier, at Wells Fargo Home Mortgage, Juannetta excelled as VP Loss Mitigation & Collections Senior Leader, establishing effective teams and improving delinquency rates within the FHA portfolio. Juannetta's education includes coursework toward a Bachelor of Arts degree in Communications from Columbia College Chicago.
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