Nick Sheppard is a Principal UX Strategist specializing in Conversational AI at Vanguard, where they lead the design and implementation of advanced conversational solutions. With a robust background in conversation design, project management, and marketing, they have held leadership roles at esteemed organizations including Fidelity Investments, CVS Health, and Wells Fargo. Nick previously earned an MFA in Creative Writing from Columbia University and a Bachelor's degree in English from the University of Colorado Boulder. Their diverse experience spans roles in education, digital content strategy, and customer success, driving innovation in customer experience for Fortune 500 companies.
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