Raphael Trice is a Product Manager at Vanguard, where they lead initiatives to enhance customer experience through innovative technology solutions. Their previous roles at Vanguard included Project Manager, where they successfully implemented the Infiniti application and managed various contact center technology programs, achieving significant cost savings and operational improvements. Earlier in their career, Raphael held a management position in Web Technical Support Services, overseeing a team to provide streamlined technical support for retail and institutional clients. They have a background in customer service from their time at Comcast and experience in web analytics management.
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