Timothy Cooper has a diverse background in IT support and analysis, beginning with a role as a Desktop Support Specialist in the U.S. Army from 1997 to 2003. Subsequent positions include Helpdesk Analyst at Wyeth Pharmaceuticals and Desktop Support Specialist roles at Mastery Charter High School and Aetna, where Timothy deployed and supported numerous Windows devices and virtual machines. Experience also includes a brief tenure as Help Desk Analyst at Siemens Healthcare and Desktop Support Specialist at Computer Science Corporation. Currently serving as a Computer System Analyst at Vanguard since December 2014, Timothy holds an Associate's degree in Information Technology from Katherine Gibbs School. Expertise encompasses user administration, VPN connectivity, and telecom troubleshooting across various operating systems.
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