Callum Smith is a Senior Operations Leader with extensive experience in the FinTech and financial services sectors. Currently serving as the Head of Centres of Excellence & Outsourcing at Vanquis Banking Group, Callum is responsible for multiple areas within Customer Operations. Previously, they led customer operations teams at Vanquis Banking Group and Oakam Ltd, focusing on enhancing customer journeys and regulatory compliance. Callum has held various leadership roles at Cabot Credit Management, contributing significantly to customer service and operational excellence.
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