Jake Fletcher is an experienced Customer Success Manager with a strong track record in enhancing client onboarding, retention, and satisfaction across various industries. Currently at Vanta since November 2025 and previously at BeCause and Goodwings, Jake has led projects to introduce automated processes and drive significant revenue growth while achieving impressive client retention rates. With a background in communications and business travel, Jake has demonstrated skills in brand management, efficient operations, and client training, consistently exceeding performance benchmarks and fostering sustainable practices. Jake holds a degree from the University of Hull, obtained between 2011 and 2014.
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