Sofia B Ponte is an MBA graduate and strategic operations leader with extensive experience in quality assurance and customer success management. They held the position of Head of Quality Chapter at OutSystems, where they developed a comprehensive quality strategy that significantly enhanced customer satisfaction and service delivery. Sofia also served as Global Head of Quality Assurance at Readiness IT, leading a team across multiple countries to optimize operational efficiency and improve service outcomes. Currently, Sofia works as a Senior Service Delivery Manager at Vantage Towers and continues to advise organizations on transforming complex challenges into streamlined systems.
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