Beverley McCarthy currently serves as the Critical Account Program Manager EMEA at Varonis, a role held since November 2017 that involves managing high-level customer escalations with executive visibility across product, service, and support functions. Prior to this, Beverley held various technical support roles, including Tier 3 Technical Support and Level 2 Technical Support, where responsibilities included resolving complex customer issues and collaborating with R&D and QA teams. Earlier experience includes serving as a Level 2 Technical Support Engineer at Westbourne I.T. Global Services for Pepsico Ireland and as a Senior Service Desk Engineer, providing remote and onsite support along with website maintenance and marketing material creation.