Hannah Brooks has extensive experience in technical support and knowledge management, having worked as a Business Network Support Engineer at OpenText from July 2016 to June 2018, where responsibilities included providing technical support for API-based products and coordinating team workflow. More recently, in November 2023, Hannah held multiple roles at Varonis, including Quality & Knowledge Specialist, Knowledge Management Specialist, and Technical Support Engineer, focusing on expanding the knowledge base, mentoring staff, and assisting customers with technical issues. Prior experience also includes serving as a Google Apps Technical Support Specialist at Voxpro from July 2013 to June 2016, delivering Spanish-language support and achieving high customer satisfaction. Hannah holds a higher certificate in Networking, Web Programming, and Data Management from IES San Vicente, earned between 2011 and 2013.
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