Paul Caughell

Paul Caughell is an experienced professional in incident and problem management, currently serving as the Critical Accounts Program Manager at Varonis since April 2021. Prior to this role, Paul held several positions in incident management at Blue Cross NC and is recognized for contributions at City National Bank and Blue Cross Blue Shield of North Carolina. With a background as a freelance writer and Chief Creative Officer for D3 Adventures, Paul has published works in the indie roleplaying game industry, demonstrating a blend of creative and management expertise. Paul's earlier roles include incident management and technical support at TEKsystems, Terremark, STS International Inc, and IBM, where skills were developed in incident coordination, engineering support, and software testing. Paul has also contributed to enhancing operational efficiencies and customer satisfaction throughout a diverse career in technical support and management.