Sam Grimston is a Technical Support Manager with extensive experience in the computer software industry. They served as the Technical Support Manager at Reckon from 2015 to 2019 and currently hold the position of Technical Support Manager for APAC at Varonis since 2025. Previously, Sam managed technical support engineering at UKG from 2019 to 2024 and led a service desk team at Commonwealth Bank between 2011 and 2013. Their expertise includes service delivery, service-level agreements (SLA), ITIL, and various support tools like BMC Remedy and HP Service Now.
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