Ido S. is a Customer Success Engineer at VAST Data since January 2023, bringing extensive experience in technical support and escalation management. Previously, Ido served as a Global Escalation Manager and Staff Support Engineer at SentinelOne, where responsibilities included handling critical technical escalations, root cause analysis, and collaborating with R&D teams. Additional roles span several companies, including a Service Delivery Manager at Riverbed Technology and various technical support positions at NetApp, Oasis Communication Technologies, and Bezeq International. Ido holds a CCNP certification and an MCSE 2003 degree, demonstrating a strong foundation in networking and systems administration.
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