Bernard Steenbergen

Bernard Steenbergen is an experienced professional in customer service operations, currently serving as Director of Customer Service Operations B2C at Vattenfall since July 2018. In addition to this role, Bernard has been a board member at Klantenservice Federatie since June 2020. Prior experience includes management positions at Nuon from December 2008 to July 2018, where Bernard held roles such as Manager Service Operations Leeuwarden and Teamleader Training, Quality & Sales. Additionally, Bernard worked at Transcom from October 2001 to November 2008 in various positions, including Training & Quality Manager Benelux and Teamleader customer care. Bernard's educational background includes studies at Hanze from 1999 to 2003 and a certification from COPC in 2009.