Cher van der Hoeven

Cher van der Hoeven has extensive experience in IT management and quality assurance, currently serving as a Critical Incident Manager, IT Service Continuity Process Manager, and Change Coordinator at Vattenfall since October 2011. Responsibilities include the functional and technical maintenance of applications such as Genesys, Nice, and Fieldvision for clients in Sweden, Germany, Poland, and the Netherlands, as well as incident resolution and process documentation adhering to ITIL standards. Cher successfully implemented a quality platform for about 2,500 users within two months and reduced the number of weekly incidents from 20 to 5. Prior experience at Nuon from April 2002 to February 2012 includes roles as a Quality Manager and Quality Coordinator, with notable achievements in COPC certification compliance and significant improvements in customer satisfaction metrics. Cher holds a Propedeuse degree in Personnel and Organization from HAN University of Applied Sciences.