Karol Wnuk has extensive experience in messaging and collaboration technologies, currently serving as an Operation Engineer for M365 & Exchange at Vattenfall since December 2020. In this role, Karol provides Tier III support, designs and manages the global M365 environment, and oversees the health and performance of various collaboration tools including Microsoft Teams and Exchange. Prior experience as a Technical Services Engineer at Fujitsu Poland involved 3rd line support for O365 products and Exchange administration while addressing Tier 2 and Tier 3 tickets. Earlier roles at Capgemini included responsibilities as a Service Request Specialist, focusing on Active Directory consolidation for over 30,000 users, and as a Service Request Analyst, where customer engagement and needs assessment were key tasks.
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