Martine Plug is currently an AI Business Developer at Vattenfall, focusing on the technological, organizational, and cultural development of Customer Service Nordic to enhance cost efficiency and customer experience. Previously, Martine worked at LensWay Group in roles such as Customer Sales & Service Agent and Team Leader, where they excelled in team management and process improvement. Martine holds a Bachelor of Science in Political Science from Vrije Universiteit Amsterdam and is pursuing a Bachelor's degree in Computer Science at Mittuniversitetet. Recognized as Innovator of the Year 2024, Martine has a strong background in customer service and business development.
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