Romain D.

Romain D. is a seasoned professional with extensive experience in customer service optimization and process management, currently serving as the Partner and Process Manager for Customer Success at Vattenfall. With a solid background in managing and monitoring BPO partnerships and customer service teams, Romain D. has demonstrated expertise in workflow optimization, KPI management, and knowledge base administration. Previous roles include Process Manager at TIER Mobility, where Romain D. was responsible for enhancing processes to deliver exceptional customer experiences, and customer service positions at Booking.com and Redbubble. Romain D. holds multiple degrees from Université de Picardie Jules Verne and a diploma from AOI Institute, contributing to a well-rounded understanding of business and public policy.