VCloud
Hossam Salah is an experienced customer experience specialist currently employed at Pfizer and VCloud since mid-2023. Previously, Hossam worked as a telemarketing agent at Proper Business Solutions, where responsibilities included cold calling, managing customer information, and achieving sales quotas. Additionally, Hossam has experience in transcription and search engine evaluation with Appen, focusing on legal, educational, and medical content, as well as analyzing web search engine results. Early career experience includes a role as a social media specialist at 88 Digital, managing customer interactions on social media platforms and creating content using design tools. Hossam holds a Bachelor of Laws (LLB) degree from Cairo University.
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VCloud
VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making communications better for over 15 years. We do this by providing 100% cloud technology that enables our clients to automate mission-critical voice communications, contact center and business processes. The Core of the VCloud Interactive Platform consists of programmable platforms that simplify your most complex telecommunications based interactions, and business processes, to serve your internal staff and end-users. Easily connect people to the information they need, anytime, anywhere and at the lowest price points in the industry. VCloud’s Interactive Voice Response (IVR), call routing, contact center, messaging and voice communications serves organizations across a wide variety of industries and global locations.