VCloud
Sam De Palma, MS, has extensive experience in project management and account management across various industries. Currently serving as a Teleservices Account Manager at VCloud since November 2019, Sam previously held the same title at Epsilon from November 2014 to October 2019. Other notable positions include Project Manager/Process Steward at Merck, Traffic/Project Manager at Bloomberg LP, and Account Executive at Bank of America/Merrill Lynch. Sam has a strong background in developing workflow procedures, increasing productivity, and enhancing client relationships, demonstrated through significant achievements such as receiving a Spot Award at Bristol-Myers Squibb. Educational qualifications include a Master of Science in Graphic Communication Technology Management from Kean University and a Bachelor of Arts in English with a Creative Writing Concentration from Rowan University.
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VCloud
VCloud Interactive is a subsidiary of VoiceCloud LLC. We have been making communications better for over 15 years. We do this by providing 100% cloud technology that enables our clients to automate mission-critical voice communications, contact center and business processes. The Core of the VCloud Interactive Platform consists of programmable platforms that simplify your most complex telecommunications based interactions, and business processes, to serve your internal staff and end-users. Easily connect people to the information they need, anytime, anywhere and at the lowest price points in the industry. VCloud’s Interactive Voice Response (IVR), call routing, contact center, messaging and voice communications serves organizations across a wide variety of industries and global locations.