Michael Mapfumo is an experienced IT professional currently holding positions as an IT Support Specialist at Loyal Source Government Services since 2025 and as a Technical Support Lead at Asurion since January 2023, where responsibilities include managing complex technical issues and specializing in mobile network tower troubleshooting. Prior experience includes serving as Customer Service Technical Support at AlarmClub Security with a successful issue resolution rate of 96.7%, and as a Data Research Analyst at Webhelp, focusing on data analysis and customer service enhancements. Michael's educational background includes pursuing a Full Stack Web Development degree at 4Geeks Academy and holding an Associate degree in Cinematography from SAE Institute, along with a computing certificate from Speciss College.
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