Rachel Z.

Rachel Z. is a seasoned professional in customer experience strategy with extensive experience in various roles across multiple organizations. They served as the Senior Customer Success Manager at Elastic, where they developed strategies that led to increased client retention and revenue, and received recognition for their contributions. Previously, Rachel worked as the Women's Program Coordinator at Centro Humanitario Para Los Trabajadores, advocating for workers' rights, and held positions at Santa Clara University, where they managed logistics for high-profile events. Currently, they lead Customer Success Programs at Redpanda Data while pursuing a Bachelor's Degree in Marketing from Santa Clara University.