Brad Sheppard

Brad Sheppard is an experienced manager in customer technical support engineering with Veeam Software, where responsibilities include overseeing support teams in the Americas and enhancing the customer support organization. Since August 2015, Brad has developed performance evaluation metrics, structured documentation, and facilitated technical education for engineering teams, while mentoring leadership and collaborating with cross-departmental management on critical issue resolutions. Previous roles at Veeam involve leading a team of Tier 1 technical support engineers and providing support to system administrators on backup and disaster recovery solutions. Prior experience includes serving as a pharmacy technician at Walmart, complemented by an Associate's degree in Network and System Administration from West Virginia University at Parkersburg.