Brian A. is an experienced technical support professional with a strong background in customer support and engineering roles across various organizations. Currently serving as a Tier 2 Technical Support Engineer at Veeam Software since September 2018, Brian provides escalated post-sales support and troubleshoots customer issues in a lab environment. Prior to this, Brian held significant positions at Sophos as a Senior Technical Support Engineer and Senior Global Escalation Engineer, where responsibilities included Tier 3 support and mentoring junior staff. Brian’s tenure at Aerohive Networks included roles as Manager of Engineering Escalation and Corporate Technical Support Engineer, leading global teams and providing critical support services. Earlier experience includes supervising support technicians at Support Techs, LLC. Brian's educational background includes studies at Purdue University and Joliet Junior College.
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