Daniel Serrano is a skilled IT professional with extensive experience in technical support and system administration. Currently a VBR Support Engineer at Veeam Software, Daniel previously held a position as a Support Engineer at Microsoft, where responsibilities included providing technical support for Azure Virtual Desktop, FSLogix, and Microsoft Universal Printing services. Daniel's background also includes roles at Kyndryl and IBM as a VMware & Windows System Administrator, focusing on Windows Server and VMware infrastructures, troubleshooting, and performance monitoring. Early career experience includes working as a Remote Virtual Office Engineer at Emerson, managing virtual environments and supporting various IT service desk functions. Daniel holds several relevant educational qualifications, including degrees in Technology of Information and ITIL 4 certification.
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