Kenneth Sauer

Kenneth Sauer has extensive experience in technical support and management, currently serving as a Senior Team Leader in Advanced Technical Support at Veeam Software since April 2013. In this role, Kenneth supervises a team of 11 remote employees, ensuring adherence to internal KPIs and customer metrics while fostering a cohesive team environment. Previous positions at Veeam include various roles in Tier 2 support and customer support, focusing on complex case management and bug reporting. Additionally, Kenneth is a Franchise Owner at Computer Challenges, offering networking solutions for small businesses and homeowners, and has prior experience as a Parcel Assistant at FedEx. Kenneth holds a Bachelor of Science degree in Networks and Communications Management from DeVry University and a Certificate of Completion in Information Systems Technology from Mercer County Career Center.