Xin (Choc) Yan is a Senior Engineer with extensive experience in customer service and technical support within the information technology and services industry. They previously worked as a Customer Support Engineer at Veeam Software and held various technical support roles at Forcepoint and Kaspersky. Excellent in Linux System Administration and Information Security, Xin has contributed significantly to enhancing customer service processes and documentation. Currently, they are pursuing an MBA at Beijing Jiaotong University, with further studies set to continue at Golden Gate University.
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