Michael Ferrell is a seasoned professional in customer success and clinical operations with extensive experience at Veeva Systems since January 2017, currently serving as a Product Expert for the Vault Platform. In this role, Michael provides education on platform functionality and supports customer adoption. Prior positions at Veeva include Principal Post-Implementation Consultant and Manager of R&D SMB Customer Success, focusing on program enablement, customer risk assessment, and feature adoption. Michael's experience also includes managerial roles at Chiltern and PRA International, where responsibilities ranged from team management and operational improvements to compliance oversight. Michael holds a Bachelor of Arts in History from the University of Virginia and an Associate of Arts from PVCC Workforce Services.
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