John Grady

John Grady, a seasoned professional with extensive experience in customer support and operations, currently serves as Senior Director of Customer Support at Vehlo since February 2025. Prior to this role, John held the position of Director of Customer Operations at Service Lane eAdvisor, where responsibilities included logistics, installation, and ongoing support for tools at automotive dealerships. John also worked as Vice President of Customer Experience at Sport View Technologies, focusing on enhancing profitability through customer experience methodologies. Additionally, John led Service Desk Operations at CareTech Solutions, directing support teams for hospitals across the U.S., and held various managerial roles at CDK Global and Electronic Data Systems, overseeing large teams and service operations in the automotive sector. John’s academic background includes studies at the University of Phoenix and Oakland University.