David Cromwell

David Cromwell has a diverse work experience spanning over several companies. David is currently working at Exegy, where they hold the position of Senior Service Operations Engineer. In this role, they manage a Tier 1 client, provides technical support and advisory services, coordinates market data and connectivity requests, and focuses on improving customer satisfaction through operational efficiency and process improvement. David has been with Exegy since 2018.

Prior to joining Exegy, David worked at SONI Ltd as a Corporate Applications Analyst from June 2017 to October 2018. Before that, they worked at Nomura as a Technical Support Analyst from December 2015 to June 2017. In this role, they provided technical support and analysis to global equity finance trading desks and worked in an ITIL environment using Service Now for support and change control processes.

David also has experience at Tullett Prebon, where they held multiple roles. David started as an E-Broking Market Administrator from August 2011 to July 2014, where they supported a dark pool volume matching platform and played a key role in its growth. David then transitioned to the role of Production Support Analyst from July 2014 to December 2015, where they troubleshooted problems, maintained and monitored systems, and communicated with stakeholders.

Furthermore, David has worked as a Computer Operator at Interactive Data from August 2010 to August 2011 and as a Senior Branch Consultant at Chelsea Building Society from July 2006 to August 2010.

Overall, David Cromwell has extensive experience in technical support, operations management, and customer satisfaction enhancement, and has demonstrated their ability to adapt to different roles and industries throughout their career.

David Cromwell attended Coopers Technology College from 1998 to 2005. However, no specific degree or field of study information is available for this period. In October 2017, David obtained the ITIL Foundation certification from PEOPLECERT.