Michael Hanson is an experienced IT professional currently serving as Vice President of IT Support Operations at Velera, where responsibilities include enhancing customer service through effective incident response and service strategy execution. Previously, Hanson held managerial positions at PSCU and served as a consultant, providing expertise in IT for healthcare and authoring industry articles. A long career at UnitedHealth Group as an IT Senior Leader involved strategic planning, IT service management, and team development. Hanson's qualifications include a focus on support team building, ITIL processes, automation, and project management. A Bachelor of Science in Business & Technology from the University of Phoenix complements a robust background in service operations and cross-team collaboration.
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