Paola Gonzalez

Paola Gonzalez currently serves as the Onboarding Operations Manager at VelocityEHS, where responsibilities include developing and implementing onboarding processes and metrics to enhance customer experiences. With a progression to Project Manager Team Lead, Paola oversees operations to ensure client satisfaction and project deadlines, leading implementation specialists in issue resolution. As Client Services Project Manager II and earlier roles, Paola managed multiple projects, focusing on customer communication, project documentation, and proactive problem-solving. Prior experience includes working at Trustwave in compliance support roles, Accertify as a Fraud Analyst, and conducting investigations in loss prevention at Burlington Coat Factory and Marshalls TJX Company. Paola holds a Bachelor's degree in Criminal Justice/Law Enforcement Administration from Westwood College in Chicago.