Transform Support into Your Revenue Engine 🚀

At Velora CX, we help SaaS companies turn customer support into a powerful growth driver. Instead of treating CX as a cost centre, we optimize your operations to increase retention, efficiency, and revenue.

Why CX Matters:
📉 57% of customers leave after one bad experience.
💰 Acquiring new customers costs 5-25X more than keeping existing ones.
🚀 Investing in CX leads to faster growth and stronger customer loyalty.

How We Drive CX Impact:
✔️ 50% Faster Response Times – Optimized workflows and automation.
✔️ 98% CSAT While Scaling – Maintaining excellence during growth.
✔️ 90% SLA Across Channels – Efficient operations that deliver results.
✔️ $150M Industry Rollup – CX strategy contributed to a successful acquisition.

Our Services:
🔍 Quick-Wins CX Assessment – Find high-impact improvements in just 2 weeks.
📈 CX Transformation – End-to-end support optimization with AI automation.
🎯 Strategic CX Advisory – Ongoing executive-level guidance for continuous improvement.
👥 Fractional CX Leadership – Embedded leadership for high-growth SaaS companies.
🎓 Team Development & Training – Build a world-class CX team with AI-powered tools.

Meet the Founder:
I’m Laura Sinclair Faunt, a CX strategist and SaaS growth leader with 12+ years of experience. I’ve built high-impact customer experience operations that drive retention, efficiency, and revenue growth. At Checkfront, I led CX strategy and helped drive the company’s $150M acquisition, proving that CX isn't just support—it’s a competitive advantage.

Let’s turn customer experience into your biggest revenue engine.

📅 Book a Strategy Session Today

🔗 www.veloracx.com
📧 laura@veloracx.com
📍 Follow us for CX insights & strategies!

Velora CX

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Velora CX

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