Chris Wilkinson is an experienced professional in customer service and training management, currently serving as Support Readiness & Excellence Manager at Velsera since February 2024. Previously, Chris held various managerial roles at Lifeplus, including Training & Quality Manager and Quality Manager, and was responsible for enhancing service quality and training initiatives. At Epos Now, Chris excelled as Global Training & Quality Manager and Senior Service Manager, overseeing the contact center operations and implementing strategic improvements for team performance. Additionally, Chris's background includes leadership positions at Rainbird Technologies, Validus-IVC Ltd, Norwich and Peterborough Building Society, The Money Centre, and Aviva plc, showcasing a strong foundation in client relationship management and customer service. Chris holds a BA Hons in History with English and an HNC in Business from Norwich City College.
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