Ella Koops

Ella Koops has extensive experience in customer service and operations, currently serving as Team Coordinator for the Customer Care department at VELUX since September 2015. Previous roles include Senior Customer Care Representative and Customer Operations staff at VELUX. Prior to VELUX, Ella worked as a Customer Service Advisor at Portaal Woningbouwvereniging and held multiple positions at Unilever, including Senior Consumer Service Advisor, spanning from 1992 to 2013. Ella began a career in marketing and sales support at Bestfoods, which later became part of Unilever. Educational credentials include a diploma in reception and administration from Fabius Instituut and other communication training. Ella is fluent in Dutch, English, and German, with a strong background in administrative skills and customer relations.