Velvet Consulting is the leading consulting firm in assisting organizations in their customer orientation. Since 2004, thanks to our 250 Marketing enthusiasts people, we accelerate business performance by building a fullest and effective customer experience. Our global approach and the complementarity of our expertise, support the customer-centric, data and digital transformation of companies. From strategic orientations to operational and technological implementation.

We joined the WPP Group and Wunderman Thompson Network in July 2020 to enrich our marketing transformation expertise, with the multichannel excellence of the worldwide communication leader. 

We propose Agile interventions adapted to each context and sectoral issue through an innovative and integrated approach: HCX ™, for Hyper Customer eXperience. 

Our vocation: Generate value at all steps of customer experience. Our obsession: Results, nothing but results. Our commitment has been driven by 3 values: excellence, innovation, enthousiasm.

Consulting

Velvet Consulting

Velvet Consulting's headquarters in Paris, France

Robert Picarel

Anne-Charlotte Argand

Alice Landreau

Nathalie Servier

Omar Lahlou

The Data Activation and Insights Team at Velvet Consulting leverages advanced analytics and data science to transform customer data into actionable insights. By collaborating across departments, the team optimizes strategies that enhance customer engagement and drive performance outcomes. Their expertise in data activation ensures that organizations can make informed, data-driven decisions, ultimately enhancing the overall customer experience and delivering measurable business results.

Data Activation and Insights Team

The Customer Experience and Marketing team at Velvet Consulting is dedicated to enhancing client engagement and satisfaction across all touchpoints. By leveraging their expertise in customer journey mapping and marketing strategies, they design and implement innovative solutions that drive customer-centric transformations for various sectors. Their agile approach ensures that clients achieve measurable results, reinforcing Velvet Consulting's commitment to excellence and innovation in the ever-evolving marketplace.

Customer Experience and Marketing

The Leadership Team at Velvet Consulting drives the strategic vision and operational excellence of the firm. Comprising key executives like the CEO and Chief People Officer, this team collaborates to enhance customer-centric initiatives, foster innovation, and cultivate a culture of excellence across all levels. By leveraging their diverse expertise, they ensure the successful implementation of the Hyper Customer eXperience (HCX™) framework, ultimately delivering transformative results for clients.

Velvet Consulting

Org chart

Teams

Data Activation and Insights Team

Customer Experience and Marketing

Leadership Team

Offices

Velvet Consulting

Org chart

Teams

Data Activation and Insights Team

Customer Experience and Marketing

Leadership Team

Offices

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