John Bowen is an IT service delivery and management professional with over 10 years of experience in desktop engineering. Currently serving as a Sr. End User Services Engineer at Venerable, they have previously held positions such as Senior System Engineer and IS Client Services Site Lead at Sunoco, where they managed capital projects exceeding $100K. John has provided extensive technical support across various organizations, including Computer Aid, Inc. and Energy Transfer, and is recognized for their analytical, troubleshooting, and communication skills. They hold a Bachelor’s degree in Political Science from the University of Delaware and an ITIL® Foundation certification in IT Service Management.
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