Benjamin Sullivan

My job is to find the friction in a user's day and remove it. I've spent over 15 years leading the teams that turn complex technical problems into simple, human solutions. Because the goal is always the same. Remove the friction so people can do their most important work.

I've done this across EdTech, e-commerce, and enterprise software. In my current role, I manage a $36M portfolio. We saw users struggling with a complex process, so we rebuilt the entire journey. We cut completion time by 80 percent and increased user acquisition by 40 percent. In e-commerce, I built the tools that cut pricing violations by 89 percent for brands like Unilever and P&G.

And I do this by building the systems and leading the teams that deliver these results. It's the same work whether I'm managing a product portfolio or serving as a Housing Commissioner. You listen to the community, you manage the budget, and you focus on the outcome.