Dana D. is a Senior Customer Success Manager at VenturEd Solutions, where they have been enhancing customer relations and retention strategies since 2021. With over 23 years of diverse experience in customer success, Dana has a strong background in the K12 industry, having previously held roles at Frontline Education and RCI | Vacation Exchange. Their expertise includes negotiating renewal contracts, developing processes to improve customer experiences, and maintaining high retention rates. Dana's early career included roles in sales and technical support, contributing to their extensive skill set in customer engagement and problem-solving.
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