Kim M.

Kim M. started their career as an Account Manager at Global Crossing in 1999. Kim successfully increased sales by 173% and exceeded their $3 million quota by upselling new services and providing consultation to existing clients. Kim conducted quarterly account reviews and utilized comprehensive product knowledge to optimize each client's value. In 2002, they joined ReadyTalk as an Inside Sales/Account Manager and was recognized for opening the most new accounts. Kim also developed existing business by building relationships with key contacts and advising on suitable services for their use cases. In 2004, they transitioned to the role of Account & Customer Success Manager, and in 2010, they became a Strategic Accounts & Customer Success Manager, handling key accounts and exceeding multi-million dollar quotas. At ReadyTalk, they collaborated with executive leadership and IT managers to improve communication strategies and trained end users on software usage. Additionally, they served as a Board Member for the Young Philanthropists Foundation from 2011 to 2016. Most recently, they joined Agility Recovery in 2018 as a Strategic Account Manager, building client relationships and helping organizations recover quickly in times of unexpected events. In 2022, they joined Veoci as a Customer Success Manager.

Kim M. has a B.A. degree in Marketing & Management from Millersville University of Pennsylvania. Additionally, Kim has obtained a Certificate of Completion from the Family Leadership Training Institute in January 2016. There is no specific information provided regarding the timeframe of these educational experiences or any additional degrees or fields of study.