Anna Nikitina is a seasoned professional with extensive experience in customer service and quality management at VimpelCom, where the current role as Head of Customer Happiness involves analyzing client requests and driving digital channel transitions. Previously, Anna served as Head of Quality Management, focusing on developing quality control systems and incident management processes. Other roles include Customer Service Projects Manager, Leading Analyst, Analyst, and Projects Administrator, showcasing a strong background in data analysis, cross-functional collaboration, and strategic initiatives for customer satisfaction. Anna holds a Master’s degree in Strategic Management from the Higher School of Economics, complemented by a Bachelor's degree from the same institution.
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